Thank you for choosing our online flower delivery service in Chalford Saint Giles. These Terms & Conditions apply to all customers placing orders for flower delivery through our website for Chalford Saint Giles and the surrounding localities. By ordering from our website, you acknowledge and agree to be bound by these Terms & Conditions.
Our service is intended for the delivery of flowers and related items to customers in Chalford Saint Giles and neighbouring areas. We aim to provide timely, high-quality floral arrangements as per your selections and preferences, subject to availability and seasonal variations.
To place an order with our online flower delivery Chalford Saint Giles service, please follow the steps on our website. Orders can be made by selecting your preferred floral arrangement, delivery date, and providing full and accurate recipient and delivery details.
Once your order is submitted, you will receive a confirmation onscreen and by email (if you provide an address) confirming the details of your order. Please ensure all details are correct, as we rely on this information for processing and delivery.
We reserve the right to refuse or cancel orders that contain insufficient or suspicious information, or which fall outside our delivery area. In such instances, you will be informed, and if any payment has been made, it will be refunded in accordance with our Refund Policy.
While every effort is made to ensure that the flowers and items displayed on our website are available, there may be instances where stock or certain varieties are unavailable, particularly due to seasonal considerations. Where necessary, we reserve the right to substitute products of equal value and similar style without prior notice. All substitutions will be of equivalent or higher value to those ordered.
Should a significant change be required affecting the core theme of your chosen arrangement, we will attempt to contact you using the contact details provided during the order process.
Full payment is required at the time of order placement. We accept major credit and debit cards via our secure online payment gateway. Your order will be processed once payment is received in full.
If for any reason payment is not received or is reversed, we reserve the right to cancel your order and will notify you of any such cancellation. All prices listed on our website for flower delivery in Chalford Saint Giles and nearby locations are inclusive of standard VAT unless otherwise stated.
We do not store customers' financial details. Any card or payment information you provide is processed securely through our payment processor.
We offer delivery services within Chalford Saint Giles and selected neighbouring areas. During the order process, you will be prompted to specify a preferred delivery date. While we aim to deliver on your chosen date, delivery times are not guaranteed and may be affected by circumstances beyond our control such as adverse weather, traffic disruptions, or other unforeseen events.
If delivery cannot be completed on your requested date, we will contact you to arrange an alternative date or offer a full refund.
In cases where the recipient is not available at the provided address, flowers may be left with a neighbour or in a safe place as per your instructions or as deemed appropriate by our delivery personnel. A delivery card will be left where possible to inform the recipient of the attempted delivery and location of the flowers.
If you need to cancel or amend your order, please contact us as soon as possible. Please be aware that due to the perishable nature of flowers, we can only accept order cancellations or amendments up to 24 hours prior to the scheduled delivery date. After this time, orders are likely to have already been prepared by our florists and so cannot be altered or refunded.
If your cancellation or amendment is accepted within the allowable timeframe, we will process a refund to your original payment method within 7 working days.
In rare circumstances where we are unable to fulfil your order, you will be notified immediately, and a full refund will be issued.
Your satisfaction with our flower delivery Chalford Saint Giles service is important to us. If you are not satisfied with the flowers or service received, please contact us within 48 hours of delivery, providing your order details and any supporting information or images.
If the flowers you receive are damaged, wilted, or significantly different from those ordered (excluding stated substitutions), we will investigate and offer a replacement, partial refund, or full refund as appropriate to the circumstances. Refunds will be returned to your original payment method. No compensation will be offered for issues not reported within 48 hours of delivery.
It is your responsibility to ensure that recipient and delivery details are correct at the time of order. We cannot accept responsibility for failed or delayed deliveries due to incomplete or incorrect information. Additionally, please ensure the recipient is available, or an alternative safe place is specified if the recipient is likely to be unavailable.
Where applicable, you are responsible for ensuring the recipient is able to accept deliveries, such as in hospital wards, company offices, or student accommodation, and for providing any necessary permissions or instructions.
Our liability in relation to the provision of our flower delivery service in Chalford Saint Giles and surrounding areas is strictly limited to the value of the order you have placed. We are not liable for any loss, damage, or expense arising, directly or indirectly, from events outside our reasonable control, including but not limited to supplier or third-party failures, traffic or delivery disruptions, natural disasters, or government actions.
We are not liable for any indirect or consequential loss (including but not limited to loss of income, business, goodwill, or opportunity) even if foreseeable. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation.
Your privacy is important to us. Personal and delivery data provided as part of your online flower delivery Chalford Saint Giles order are processed in accordance with our Privacy Policy. Data is retained only as long as necessary to fulfil your order and comply with legal obligations. We never sell your personal data to third parties.
All content, product photographs, and descriptions displayed on our website are the property of our flower delivery Chalford Saint Giles service or our suppliers and may not be copied, reproduced, or distributed without express written permission.
We shall not be in breach of these Terms & Conditions or held liable for any delays or failures in performance where such delays or failures result from causes beyond our reasonable control, including but not limited to natural disasters, epidemics, war, strikes, or other industrial disputes.
These Terms & Conditions, and any disputes arising from or relating to them, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions from time to time to reflect changes in legal requirements or our business processes. Updated versions will be made available on our website. It is your responsibility to review the Terms & Conditions prior to placing an order. Continued use of our service after changes constitutes acceptance of those changes.
If any provision of these Terms & Conditions is held by a competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure or delay by us to exercise any right or remedy under these Terms & Conditions shall constitute a waiver of that or any other right or remedy.
These Terms & Conditions apply to all flower delivery orders placed by customers in Chalford Saint Giles and the surrounding areas via our online ordering system. They are designed to clarify both parties' rights and responsibilities, ensuring a smooth and reliable flower delivery experience for every customer.
If you have any questions or require clarification about these Terms & Conditions, please refer to our website's FAQ or get in touch using the contact options provided on our site.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chalford Saint G, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chalford Saint G.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
